Shipping & Returns

We will gladly accept returns/exchanges within 3 days of the original ship date.

In-store purchases, you can return for full refund within 3 days of the original purchase date. After 3 days, you will receive a store credit. 

See below for return instructions:

Email us at LillyJaceKids@gmail.com for an RA. Packages will not be accepted without an RA attached. Original shipping fees are not refundable, and the buyer is responsible for return shipping cost. Orders $150 and over will only receive store credit. For online orders, an online gift card will be made and emailed. Please ship back via trackable shipping method. We are not responsible for items lost in transit when being returned to us.

Returned items must be in original condition, with tags attached. All items must be unworn, free of smoke, pet hair and any odors. JEWELRY and HAIR accessories are FINAL SALES.
 

All CLEARANCE ITEMS and SALE ITEMS are FINAL SALE and cannot be returned or exchanged.

If you receive a gift from our store you are welcome to exchange it for other items of equal value or for store credit.

If you decide to do a store credit, we will send you a store credit code via email.  We do not offer any refunds for store gifts. The only reason a full refund should be issued is if you receive a damaged item.

We do not offer price adjustments. 

Please allow 5-7 business days to process your return once we receive it.  

SHIPPING 

All orders are processed within 24-48 Hours by USPS

Personalized items allow up to 2 weeks.

If you have any further questions regarding returning any items or have any questions please do not hesitate to contact us via phone (225) 305-7789, by email: LillyJaceKids@gmail.com or using the Facebook messenger icon at the bottom of our site.

PROMOTIONS

All orders placed with a discount code are final sale. Orders cannot be combined, exchanged, edited, returned, or cancelled after they are placed. Only one code can be used per transaction this includes store credit. Exclusions may apply. No price adjustments will be made for orders placed outside of the promotion window. Discount codes cannot be applied after the order is placed.

BLACK FRIDAY: ALL SALES FINAL. Orders cannot be combined, exchanged, edited, cancelled, or returned after the purchase is complete. Items in your cart are not reserved until you checkout. Items purchased with a discount are FINAL SALE. If our inventory is off, you will be refunded via your original payment method for the out-of-stock items. Due to the nature of the promotion expect longer processing times. We do not offer any price adjustments or price matching. The sale will automatically apply to your cart. The sale ONLY includes items in the Black Friday collections which can all be found under the black Friday tab in the main menu. 

Expect longer processing and shipping times.

If you have any further questions regarding returning any items or have any questions, please do not hesitate to contact us via phone (225) 305-7789 or by email: LillyJaceKids@gmail.com